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Ordering FAQ
FREQUENTLY ASKED QUESTIONS
Ordering FAQs

How do I place an order?
Placing an order is easy. Click on the products you desire and choose the size and quantity of the  products you wish to order and add them to your cart. Once you have filled your cart you can click the checkout button.

At this point you can either create an account or proceed directly to the checkout.

If you proceed directly to the checkout you will need to fill out information about yourself and your billing address. You will be asked to determine the shipping address and shipping method. You will be asked to fill in your method of payment and then you will be able to place your order.

If you choose to create an account, the process is just as easy. You will need to fill out information about yourself and your billing address and then asked to create a password for your account. Once this is done your account will be created. You will then be able to continue your ordering process.

How do I add items to my Shopping Cart?
When you get to a product that you wish to order, select the desired size and quantity then click on the Add to Cart" button.

Throughout the ordering process you will have an opportunity to choose the size and quantity of each product you order.

At the top right corner of your screen you can click on the Shopping Cart icon any time to add and/or remove products or add/subtract the quantities of that product.


How do I proceed to Checkout?
Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, remove it from your cart. When you're ready to place an order for everything in the "Shopping Cart Contents" click the “Proceed to Checkout" button.

If you do not have an account you will be asked to fill in information about yourself and your billing address.

If you have an account you may log-in and use your current information to order.

How do I sign-in to My Account?
The Signing-In feature is for those who have created an account.

Once you create an account, you can sign in by clicking on "My Account." You will be asked for your email and your password. Once you fill these in you will be entered into your account.

How do I select a shipping method?

You have several options for shipping including UPS, FED EX, U.S. Postal Service, Canada Post etc. From each of these carriers you may choose a variety of delivery options including Ground Shipping, 2nd Day Air, Overnight Air, etc.
The shipping charge for each option is displayed next to the radio button for selection.

Will my financial information and account password be protected?
Your shopping experience is secure and protected by our SSL certificate issued by GeoTrust.
 All sensitive data including credit card information is encrypted by up to 256 bit encryption to insure secure transmission of financial information.


What kind of payment do you accept?
We accept Visa, Mastercard, American Express and Discover.

Can I review my order before I submit it?
Absolutely. In fact we recommend that you check the accuracy of all the information you provide and make any necessary adjustments. When you are ready, click the “Check Out” button to submit your order. Once you place your order, you will receive an email from us confirming the order. Once your order is shipped you will receive another email confirming shipment.

How do I track my order?

If you would like to track your order log-in to your account by clicking the My Account link. Once you are in your account you will be able to see the status of your order. If you see the word "Delivered" that will mean that your order has been shipped.

If you need to change the particulars of your order before it has been shipped, you will have to call us up. Our toll free number is 888.485.6360