Shipping & Delivery
Orders from customers in the United States of America (USA) are shipped either by the United States Postal Service (USPS) Priority Mail or by UPS Ground. Any customer desiring a different form of shipping should contact our office either by phone 301-686-6342 or by email, firstname.lastname@example.org to arrange alternative shipping. All orders shipped to customers outside of the USA will be shipped by USPS International Priority Mail. International customers are responsible for all customs duties, fees, taxes etc. if imposed by your country’s customs agency.
Privacy & Security
All data and transactions conducted on our website are secured with 256-bit encryption SSL technology. None of our customers payment data including credit card numbers are stored by Sacred Leaves Botanicals Inc. or its affiliates in any format. Credit card numbers and payment processing data are handled by secure payment processors under encrypted data transfers. At no time will Sacred Leaves Botanicals Inc. compromise the security of its customers through data transfers including the sale and distribution of its customer database unless under the following circumstances: Sale of the company, legal demand or order by a State or Federal Court of the United States of America, or other law enforcement agency(ies) of the United States of America.
Returns & Replacements
All product returns must be approved by the issuance of a RMA (Return Merchandise Authorization) Number by Sacred Leaves Botanicals Inc.
Orders must be processed directly through our website or by calling our ordering phone number.
Payment, Pricing & Promotions
Payment for orders is processed on our secure website. Accepted forms of payment include Visa, Mastercard, American Express, and Discover cards. You may also pay for your order by check or money order by sending to our office. (see contacts page for address). All orders paid for by check or money order will be shipped after the clearance of the payment at our bank, usually in 2-3 business days for checks drawn on banks in the USA. Payments for checks drawn on foreign banks will take longer to process. Product prices at the time of order are accurately reflected on our website. From time to time, we conduct promotions wherein products are offered at a discount or through other incentives.
Orders placed by customers may be viewed by logging in to your account on our website.
Updating Account Information
Please keep your acount information including billing and shipping addresses updated within your account file.